WATERSIDE HOTEL & LEISURE CLUB (“the club”)
CLUB RULES AND WHAT YOU NEED TO KNOW
APPROPRIATE RULES ARE DISPLAYED WITHIN THE CLUB

• Opening Hours

• Gym and Ladies’ Only Gym – Monday to Sunday: 24 hours

• Pool – Monday to Friday: 6.15am to 10.00pm. Last entry 9.30pm

• Pool – Weekends: 7.15am to 9.30pm. Last entry 9.00pm

• Poolside Spa – Monday to Friday: 6.15am to 9.30pm

• Poolside Spa – Weekends: 7.15am to 9pm

• Thermal Suites – Monday to Friday: 7.00am – 10.00pm

• Thermal Suites – Weekends: 8.00am – 9.30pm

• You are respectfully requested to leave the Pool, Poolside Spa and Thermal Suites with sufficient time to use the showering and changing facilities.

• BOX12, BIOCIRCUIT & Recovery Area – Monday to Friday: 6:30am – 9:30pm

• BOX12, BIOCIRCUIT & Recovery Area – Weekends: 7:30am – 9:00pm

Membership Definitions

Adult: Application for everyone over the age of 18 years old, or 16 years old if a parent or guardian will pay the monthly subscriptions and be responsible for under 18’s behaviour. At the ages of 16 and 17 a prospective member must have the permission of a parent or guardian to join. The same parent or guardian shall be responsible for ensuring that club rules are adhered to and that their membership fees are paid in line with the terms and conditions of direct debit collection. In addition to this, members aged 16 and 17 must sign a Behavioural Code of Conduct and provide valid ID as proof of age.

Student: Application with a valid student I.D

Junior: 13-15yrs must have at least one parent or guardian as an active adult member. Members under 16 years of age must be supervised at all times whilst in the club, unless they are involved in a children’s activity session.

Child: 4-12yrs must have at least one parent or guardian as an active adult member. Members under 16 years of age must be supervised at all times whilst in the club, unless they are involved in a children’s activity session.

Infant: 0-3yrs

Membership Categories

Full Membership: Entitles full use of club facilities during club opening hours including 24-hour gym access.

Off Peak Membership: Entitles full use of club facilities Monday to Friday 6.00am-5.00pm (Last Entry 4.30pm) & Weekends 1.00pm-9:30pm (Last Entry 9.00pm)

Over 55 Regal Membership: Entitles full use of the club facilities Monday to Friday 6.00am-5.00pm (Last Entry 4.30pm) & Weekends 1.00pm-9:30pm (Last Entry 9.00pm)

Student Membership: Entitles full membership at a discounted rate with valid I.D. Monday to Sunday 5.00am-11pm (Last Entry 10:30pm) but excludes 24-hour access.

Student Teen Membership: Entitles full use of club facilities excluding the Thermal Suites, BIOCIRCUIT and 24-hour access. Discounted rate with valid I.D. Access times are Monday to Friday 6:15am-9.00pm (Last Entry 8.00pm) & Weekends 7:15am-9.00pm (Last Entry 8.00pm)

Corporate Membership: Full Membership at discounted rate with valid I.D. including 24-hour gym access.

Gym Only Membership: Entitles full use of the Gym Monday to Sunday 5.00am-11pm (Last Entry 10:30pm) but excludes 24-hour access and access to the Pool, Poolside Spa, Thermal Suites, BIOCIRCUIT and Classes.

Swim Only Membership: Entitles full use of the Pool Monday to Friday 6.15am-10pm (Last Entry 9.30pm) & Weekends 7.15am-9.30pm (Last Entry 9.00pm) and Poolside Spa Monday to Friday 6.15am-9.30pm & Weekends 7.15am-9pm but excludes access to the Gym, Thermal Suites and Classes.

Junior/Child/Infant Membership (0-15yrs old): Entitles the use of the Pool Monday to Friday 6.30am-8.30pm (Last Entry 7.45pm) & Weekends 7.30am-8.30pm (Last Entry 7.45pm) – Children of 13 and over can be left in the Pool during swim times if they are able to demonstrate the ability to swim 50 meters. Children 12 and under are not allowed to use the Gym, Poolside Spa, Thermal Suites or adult classes under any circumstances. Children aged 13 to 15 are permitted to use the CV and Functional areas of the Gym but not the Resistance area, BOX12, BIOCIRCUIT, the Recovery Area, the Outdoor Rig, Poolside Spa or Thermal Suites.

24-Hour Access

To use the Waterside Leisure Club between the hours of 10pm and 6:00am Monday to Friday and 9:30pm and 8am Saturdays and Sundays, you need to adhere to the following:

You must sign in & out at reception every time you use the facility between the above hours. This is for Health & Safety purposes and failure to do so could result in your membership being terminated.

There is limited staff on site so extra vigilance is required and extra care when exercising must be taken.

There is no access to any of the wet facilities (Swimming Pool, Poolside Spa or Thermal Suites) during the above hours.

If you require assistance during the above hours, please see reception. Please note that our reception staff are not Fitness Instructors and are not able to offer any fitness advice. However, they are first aid trained should you require medical assistance.

Please report any incidents, observations or maintenance issues to reception immediately.

There is CCTV in operation throughout the facility and this will be monitored to safeguard our members.

Panic alarms are available in all changing rooms.

All members use the equipment and facilities entirely at their own risk and the club does not accept responsibility for any harm or injury to any members however caused.

Only our Full and Corporate Membership members are permitted to use the club during the above hours.

No guests are allowed and this includes the use of guest passes.

During the above times, entry will be refused without a valid membership card/band.

Appropriate clothing and shoes must be worn at all times.

Please wipe down all gym equipment after use. Failure to do so could result in your membership being terminated.

Please replace weights after use. Failure to do so could result in your membership being terminated.

Please note that 24-hour access can be withdrawn at any point.

Membership Rules

You are not permitted to bring pets (other than guide dogs) on to the club premises.

You must not consume any food or drink in the club that you have not bought from within the club.

Crockery and glass in any shape or form is not allowed in the club.

Use of photographic equipment is not allowed without approval from the Leisure Club Manager or Leisure Director.

We reserve the right to use any individual or group photographs or movie shots for press or promotional purposes. Where possible we will ask you to sign a use of image form.

Persons who appear to be under the influence of drink or drugs will be asked to leave the club.

Any person whose behaviour is deemed inappropriate by staff, will be requested to leave the club. Any incidents of this nature should be reported to a member of staff immediately.

All equipment, staff and fellow users must be treated with due care and respect.

Appropriate footwear and clothing must be worn at all times whilst in the club.

Please use the lockers provided for your personal belongings.

All lost property found on the premises should be handed into the club reception. No underwear, hair brushes, shampoos, soaps, deodorants or similar products will be kept in lost property; they will be disposed of immediately. All other items will be kept by the club for 14 days and then donated to local charity.

All members must complete a New Member Check Sheet within the first 7 days of their membership. They may then choose to book a Gym Appointment. It is advised that all members wishing to use the fitness rooms and classes should undergo a fitness assessment and a one to one Gym Appointment.

Members and their guests are particularly advised not to undertake strenuous physical activity for which they may be medically unfit.

All members and guests use the equipment and facilities entirely at their own risk and the club do not accept responsibility for any harm or injury to any member or guest however caused.

Members and guests who have any reservations as to their physical condition are advised to have a medical check-up before embarking on any exercise.

The club reserves the right at any time to, and without notice, to remove facilities for maintenance and refurbishments.

The club reserves the right at any time to, and without notice, to set aside facilities for tournaments, exhibitions or other social activities.

Smoking and e-cigarettes are strictly prohibited in all areas of the club apart from the designated smoking area.

The club reserves the right to refuse any person admission to the club without reason.

MEMBERSHIP TERMS

Principle Terms

This agreement is an agreement between you, us and Harlands Services Ltd (“Harlands”).  This agreement commences once you have indicated your acceptance in the Declaration section of this web sign up process or during the sign up process over the telephone. Your membership starts immediately but you have 14 full days after signup to cancel this agreement for any reason. To exercise this right you must inform the club of this by email. If you exercise this right to cancel and, if applicable, we will reimburse you all joining and membership fee payments received from you using the same means of payment you used for the initial transaction. If you have used the service before requesting to cancel then we will reduce your membership fee refund by a pro rata amount equal to the number of days from signup to the date cancellation was requested.

Fees & Charges

The Joining Fee / Initial Payment or paid in full annual fee is due from you to us, is payable immediately and is not refundable other than in the event of breach or negligence by us.

The Direct Debit Payment Amount is due from you to us. You are obligated to make the “Minimum No. of Direct Debit Payments” stated with the first one being paid on the 1st Direct Debit Payment Date and then every month thereafter. You are obligated to make every Direct Debit Payment regardless of non-attendance, except where the cancellation terms below are met. See Cancellation section below.

If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay Harlands on demand an administration fee of £25 (which they require to cover their costs of seeking to pursue such payment from you).

You agree to advise us promptly of any change to the members’ details provided.

If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third party company for collection. The reasonable and direct costs incurred in employing the third party company will be borne by you including costs in tracing you if you have changed your address without telling us.

Memberships can be transferred to another person’s name for a fee of £45. Subject to T&C’s.

Automatic Renewal/Continuation of Direct Debit Payments

Once you have completed the Minimum Number of Direct Debit Payments we will automatically continue collecting the Direct Debit Payment Amount every month. Your membership will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing giving not less than 30 days’ notice. Please note if your membership included the benefit of a free period then we will stop making collections during that free period and recommence making collections on the renewal date.

You may prevent the Automatic Renewal at any time by giving us written notice (you should not give us less than 30 days’ notice from your next Direct Debit due date). To provide notice, please email membershipadmin@whlc.co.uk 

Upon receipt of this email, you will receive an automated reply; please maintain this and your original email as proof of receipt, should you need to rely on it at any point in the future. When the final minimum period payment has been taken you should also cancel your Direct Debit mandate directly with your bank.

Once you have completed the minimum number of Direct Debit Payments you can cancel your automatic renewal by giving us written notice as per the above guidelines. The notice period is 30 days from your next Direct Debit due date.

After the final payment has been taken you may also cancel your Direct Debit mandate directly with your bank.